Customer Service Representative Reference Survey Virtual Call Center 
ViiBE Blog
AUGUST 11, 2021
Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. What is an omnichannel contact center?
NobelBiz
JUNE 1, 2021
It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. Contact center as a service is abbreviated as CCaaS. CCaaS is an abbreviation for “contact center as a service.”
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