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The best contact center software for your needs

ViiBE Blog

Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. What is an omnichannel contact center?

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What is the value of customer self-service?

ViiBE Blog

With customer self-service, customers can help themselves. How to enhance customer self-service. ViiBE is a download-free web app that allows customer service representatives to connect to customers via video. ViiBE’s flexibility and ease of use make it ideal for customer service uses.