Customer Satisfaction Customer Service Representative Net Promoter Score Virtual Call Center 
ViiBE Blog
AUGUST 11, 2021
Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. What is an omnichannel contact center?
ViiBE Blog
JUNE 1, 2021
The benefits of using video chat for customer service interactions are that the service representative can see the customer’s emotions and better communicate empathy. The customer feels listened to, which improves customer satisfaction. With customer self-service, customers can help themselves.
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