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Voice of Customer Analytics: What, Why, and How to Do It

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

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MAY 3, 2018

And the best way to establish this relationship is to provide consistently friendly service across these different channels. In fact, 73% of customers fall in love with an organization because of friendly customer service representatives.[3]

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Voice of Customer Analytics: What, Why, and How to Do It

Segment Your Customer Interaction Strategies

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