Playvox

JULY 14, 2023

Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. The quality of customer service and support can also have an impact on the productivity of a contact center.

Contact Center 74

Contact Center Measurement Call Center How To 74

Kustomer

JUNE 7, 2023

We help businesses of all sizes connect with customers the same way they do with family and friends, on the channels of their choice, by delivering a messaging-first experience that builds trust and strengthens customer loyalty. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization.

Trends 84

Trends Self Service Customer Experience e-support 84

Comm100

APRIL 25, 2018

Launched at the beginning of the last century in 1903, it has survived a host of technological changes, from the creation of cell phones to the launch of the internet! The Boston Globe named the tiny company “the industry antidote” to robotic customer service. Transferring customers to multiple contacts.

Self Service 100

Self Service Company How To Effort Score 100