CSM Magazine

AUGUST 19, 2016

For brands either taking their first steps into the realm of Live Chat or perhaps looking to review current online chat practices, it’s important to get it right so the service truly works for your organisation and of course meets the needs of today’s busy digital consumer.

Omni-Channel 40

Omni-Channel Customer Engagement Engagement Multi-Channel 40

NobelBiz

JANUARY 10, 2021

A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. According to a recent Juniper Research estimate, chatbots will have 22 billion contact centers with customer interactions by 2023. What is a chatbot?

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

Bold360

AUGUST 24, 2017

If you’re looking to improve your customer experience in 2017, you’re not alone. In the past, elements such as data driven marketing, mobile optimization, personalization or even cross-channel marketing have taken the spotlight. Delighting Customers and Empowering Employees. Firstly, they focus on delighting their customers.

Self Service 68

Self Service Customer Service Customer Experience Social Media 68