Customer Satisfaction Telecommunications Voice of Customer Wait Times 
SurveySensum
JUNE 24, 2019
Things are ever pacing up in the telecom industry as technology is making it more customer-centric and the biggest reason behind is the dawn of Artificial Intelligence (AI). Customer feedback collected and analyzed by using algorithms can redefine the way telecom companies used to take care of customer satisfaction.
SurveySparrow
MARCH 21, 2023
4 top B2B customer experience metrics to track You must concentrate on the indicators that reflect your company’s unique goals. Let’s look at some of the B2B customer experience that you must compulsorily track. #1. Customer churn rate: It refers to the percentage at which your customers leave your business.
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