Customer Bliss

APRIL 11, 2017

The Origins Of Net Promoter Score. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit. The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

TechSee

MAY 1, 2022

There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. Customer satisfaction is the great differentiator, and organizations have to constantly target the areas for improvement and monitor for response to changes. Why Measure CSAT?

Net Promoter Score 109

Net Promoter Score Effort Score Customer Experience Customer Satisfaction 109

Pointillist

JANUARY 19, 2022

In this post, we’ll discuss why traditional CX measurement programs fall short, define customer journey measurement and explore how journey measurement enables you to improve CX and achieve business outcomes. Customer Feedback Doesn’t Tell the Whole Story. Why Traditional CX Measurement Methods Don’t Measure Up.

Customer Journeys 75

Customer Journeys Measurement Effort Score Self Service 75

Pointillist

AUGUST 26, 2019

By Steve Offsey Customer Experience metrics like Net Promoter Score® (NPS®) clearly matter. Why You Should Make It a Priority to Improve NPS A 10% improvement in a company’s customer experience score can translate into more than $1 billion in increased revenue. Kerry Bodine CEO Bodine & Co.

NPS 79

NPS Strategy Net Promoter Score How To 79