CSM Practice

SEPTEMBER 16, 2021

Let’s take a closer look at customer lifetime value, how to calculate it, why it matters for customer retention, and how to improve these metrics to amplify the success of your business. What is Customer Lifetime Value? First, let’s start by defining customer lifetime value. Don’t panic.

Connections 52

Connections Lifetime Customer Customer Retention Loyalty 52

Totango

JANUARY 24, 2019

Once you understand your customer’s precise stage within their customer journey, you can explore new ways of engagement and boost your lifetime customer value. Connecting Customer Data Streams. If you can connect key points of interaction , you can accurately measure customer health status.

Customer Engagement 54

Customer Engagement Engagement Lifetime Customer Customers 54

Kustomer

JANUARY 14, 2021

Simply aligning the company with its beliefs and making sure that each department is on the same page when it comes to the customer service standard, is sure to bring about customer satisfaction. Looking at voice of the customer initiatives, developing projects, developing focus groups, developing interviews, and surveys.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81