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Top 10 B2B Customer Retention Strategies?

SmartKarrot

However, customer acquisition is something that demands focus! Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth.

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B2B Customer Journey Touchpoints CS Teams Need To Plan For

Totango

Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. White papers. Customer Success Communities. 8 Types of Customer Journey Touchpoints for B2B SaaS Clients. Key Touchpoints within the SaaS Customer Journey. Social media posts and ads. Blog content.