Customer Retention Customer Satisfaction First Call Resolution Online Experience 
Pointillist
JUNE 15, 2018
Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention? Why Customer Retention Matters. My Customer Retention ?
Responsetek
MAY 8, 2018
Should we focus on retail experience, online experience, or call centre experience? The insurance industry is a highly competitive market that relies on excellent service to keep customer satisfaction high. These outlets are required in order to monitor and manage the overall customer experience.
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