Customer relationships Self Service Video Virtual Call Center 
ViiBE Blog
JUNE 1, 2021
Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. With younger generations increasingly averse to phone calls, many also prefer self-service. That can include self-service, text chat, or video chat.
ViiBE Blog
AUGUST 11, 2021
Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing. These usually include a phone system , chat, email , and video calls. Like a call center, a contact center may use interactive voice response for the opening menu.
ViiBE Blog
AUGUST 2, 2021
Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. How can you measure customer satisfaction? Using video communication technology to reach SDG 9. Share on whatsapp. Share on email.
Expert insights. Personalized for you.
52 
Let's personalize your content