5 Habits of Highly Customer Focused Companies
CSM Magazine
SEPTEMBER 28, 2016
Wegmans has reported that it received nearly 5,000 letters and e-mails in a year from consumers in 46 states who urged the chain to open a store in their area. They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. Few company executives can say the same.
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