Customer relationships Customer Service Representative Document Virtual Call Center 
ViiBE Blog
JUNE 1, 2021
What are the benefits to customers of self-servicing CRM applications? Self-servicing CRM applications like Zendesk, Salesforce, and Microsoft Dynamics allow companies to manage customer relationships better. This software ensures that customers are not forgotten and that their concerns are followed up.
ViiBE Blog
AUGUST 11, 2021
Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. What is an omnichannel contact center?
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