Customer Relationship Management, Online Experience, Self Service and Study

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5

Omni-Channel

Omni-Channel Self Service Consumers Meeting

Shining the CX Spotlight on Employers and Suppliers

CSM Magazine

JULY 3, 2020

A stable, high performing workforce is key to providing good customer service, so companies are placing increasing importance on attracting and retaining talent. Robust and effective supplier relationships also contribute hugely to delivering the best customer experience. About the Research Study.

Self Service

Self Service Telecommunications Customer Relationship Management Software

Customer Experience Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Shining the CX Spotlight on Employers and Suppliers

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