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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

This could involve training on product knowledge, customer service skills, and communication techniques. My Customer Service Master Class might be a good fit for training on soft skills. Learn more about Customer Service Master Class.

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Rethink the Contact Center of the Future

Think Customers

It’s a business so ingrained in the trends and innovations of every industry from healthcare, travel, banking, and more. In many cases, companies have already seen costs decrease while contact resolution, employee productivity, and customer satisfaction increase through a mix of people and technology to deliver great customer experiences.