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Best Interview Questions and Answers for Hiring Live Chat Agents

Comm100

If a customer didn’t know what to order, I would use my knowledge of our menu items and the customer’s needs (I would ask them what they were in the mood for) in order to make a satisfactory recommendation. Here’s an example: “One time at Allen’s Sporting Company, a customer couldn’t reach an item.

Sports 111
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Driving Net Promoter Score & Brand Loyalty: Is It the Car or the Driver that Wins the Race?

Pretium Solutions

We are not Formula One racing experts, nor are we really even fans of the sport, but we are aware of the long-standing debate in the racing community among experts and fans about whether it’s the car or the driver that makes the difference between finishing first and anywhere else in the field. But what about the customer touchpoint?

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article thumbnail

Driving Net Promoter Score & Brand Loyalty: Is It the Car or the Driver that Wins the Race?

Pretium Solutions

We are not Formula One racing experts, nor are we really even fans of the sport, but we are aware of the long-standing debate in the racing community among experts and fans about whether it’s the car or the driver that makes the difference between finishing first and anywhere else in the field. But what about the customer touchpoint?

article thumbnail

Driving Net Promoter Score & Brand Loyalty: Is It the Car or the Driver that Wins the Race?

Pretium Solutions

We are not Formula One racing experts, nor are we really even fans of the sport, but we are aware of the long-standing debate in the racing community among experts and fans about whether it’s the car or the driver that makes the difference between finishing first and anywhere else in the field. But what about the customer touchpoint?