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DECEMBER 28, 2020

In this blog, we aim to cover these areas in detail and help you tackle customer service complaints efficiently. What are Customer Complaints? Customer complaints are basically feedback received from customers citing a problem with a company’s product or service. Let’s start with the basics.

How To 94

How To Knowledge Base First Call Resolution Customers 94

GetFeedback

APRIL 25, 2019

Increasing competition and high standards for customer experience mean that improving customer service at your company is one of the most vital things you can do. Here are five steps to improving your customer service. Monitor customer feedback. Make customer service omnichannel.

Customer Service 186

Customer Service Multi-Channel Net Promoter Score Omni-Channel 186

delighted

APRIL 26, 2019

However, by asking your current and potential customers the right questions, you can get a clearer picture of how the customers you value feel about you. For instance, you might learn that customers are generally satisfied with their experiences with you, but aren’t excited enough that they promote you to their friends.

Metrics 66

Metrics Brands Net Promoter Score Customer Experience 66

delighted

APRIL 26, 2019

However, by asking your current and potential customers the right questions, you can get a clearer picture of how the customers you value feel about you. For instance, you might learn that customers are generally satisfied with their experiences with you, but aren’t excited enough that they promote you to their friends.

Metrics 48

Metrics Brands Net Promoter Score Customer Experience 48