Customer Focused Customer Service Customer Voice Sports 
Lumoa
FEBRUARY 6, 2018
You have more Voice of Customer data at your fingertips than you could possibly imagine—and it comes in the form of recorded phone conversations between your frontline staff and your customers. Marketing, Customer service.
Lumoa
OCTOBER 31, 2018
Organizations will want quantitative justification of their investment in great customer service. Organizations will continue to look for more effective ways of gaining real-time customer intelligence rather than rear-view-mirror methods like surveys. Marketing, Customer service.
ClearAction
MAY 31, 2015
Think about all the places in the company where the various components of customer experience are managed: sales teams, market research, customer references, loyalty, analytics, billing, customer service, website, marcom, and so forth. Customer Experience Governance: Do This, Not That. Expect Transformation.
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