Customer Focused Customer Service Training First Call Resolution Leadership 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
Integrity Solutions
OCTOBER 27, 2021
In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. This is the percentage of customer service calls that get resolved on the first attempt.
Expert insights. Personalized for you.
106 
Let's personalize your content