Customer Focused Customer Service Training Exceptional Customer Service Meeting 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
Vonage
MAY 22, 2017
A good customer service experience is doing what you are supposed to do. In other words, it meets basic expectations. Beyond satisfactory – and beyond good – is an exceptional customer service. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.
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ShepHyken
NOVEMBER 30, 2016
A good customer service experience is doing what you are supposed to do. In other words, it meets basic expectations. Beyond satisfactory – and beyond good – is an exceptional customer service. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.
Integrity Solutions
OCTOBER 27, 2021
After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.
ShepHyken
APRIL 24, 2017
Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Top 10 Customer Service Blogs to Follow in 2017 by Daniela Puzzo.
ShepHyken
MAY 30, 2022
I’m partial to number four… Provide Exceptional Customer Service. Poor Customer Service Is Strangling Business Growth by Iqra Ansari. The Drum) When we reflect on poor customer service, we often associate it with long wait times, inadequate staff and slow outcomes. Follow on Twitter: @Hyken.
Experience Investigators by 360Connext
FEBRUARY 18, 2020
Rule #1: A good course meets you where you are. Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. 5 emails total makes this a quick and focused training.
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