Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences
Kayako
JANUARY 24, 2018
This is the most important step towards becoming a customer-centric company since it’s pretty hard to be customer-centric if you can’t get everyone to agree on what that means!”. Jeff Toister is the bestselling author of The Service Culture Handbook. Customer support works better as a team sport.
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