Uniphore

DECEMBER 7, 2021

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. customer service to adapt. noted higher online sales ?that However, obstacles still loom.

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130

Innovative CX

JULY 1, 2020

Checked to see if a promotion code works when you try to enter it online? Asked one of your field sales representatives about the specifications of one of your products? Used your interactive voice response unit to access your account information online? We fail to “experience the experience!”

Customer Experience 52

Customer Experience Customer Service Representative Customer Journeys B2C 52

Innovative CX

JULY 22, 2020

Piper when it comes to designing a better customer experience. If you really want your brand to stand apart from your competition, your customer experience must as well. Brand and CX are inseparable as means for responding to customer expectations. Create an engaging and effective online experience.

Customer Experience 59

Customer Experience B2C Exercises Customer Service Representative 59