Customer Experience Professionals Customer Service Customer Service Training User Experience 
SmartKarrot
FEBRUARY 15, 2022
A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Bill Quiseng.
ECXO
DECEMBER 26, 2023
Part Three provides a playbook for how to design digital-first experiences, including how to solve the right problems, develop a measurable business case, design digital-first experiences customers love and execute the new design at scale. Can Your Customer Service Do This? Here is the link. Here is the book link.
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