Experience Investigators by 360Connext

FEBRUARY 9, 2021

So… Is customer experience worth it? Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. BUT the question is flawed — customer experience happens whether you’re intentional about it or not.

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

ClearAction

FEBRUARY 27, 2017

Only 15% of voice of customer (VoC) programs are considered “very successful”* by their managers, according to the Temkin Group’s State of Voice of Customer Programs 2016 report. VoC reports do not speak the language of managers. What’s broken? You get what you ask for.

Voice of Customer 71

Voice of Customer Effort Score ROI Metrics 71

ClearAction

FEBRUARY 27, 2017

Only 15% of voice of customer (VoC) programs are considered “very successful”* by their managers, according to the Temkin Group’s State of Voice of Customer Programs 2016 report. VoC reports do not speak the language of managers. What’s broken? You get what you ask for.

Voice of Customer 48

Voice of Customer Effort Score Metrics ROI 48

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Network with the people in your target market to nurture leads and acquire new customers. Studies estimate that 90% of startups fail, with 10% failing in the first year.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

MAY 11, 2023

Moreover, the same report shows that 41% of clients prefer to use chat for support, compared to phone, email, or social media. Host webinars and workshops Webinars and workshops provide great opportunities for collecting free mortgage leads because you attract a community interested in your business.

Social Media 98

Social Media How To Return on Investment ROI 98