Customer Experience Management Customer Success Employee Engagement Mobile Customer Service 
ProProfs Chat
MAY 6, 2020
B2B companies with e-commerce personalization will outsell by 30% of their competitors that are not providing a personalized experience. (Source: Lumoa ) Tweet this. Another customer experience statistic that helps you know why personalization is the key to customer success. Source: The Crocodile ) Tweet this.
SmartKarrot
FEBRUARY 16, 2022
74% of customers are likely to buy a product based just on a favorable CX. Current customer interactions are 85% AI-powered. Employee engagement rises by 20% on average in companies that take steps to improve their customer experience. In 2022, concentrating on your mobile user experience is essential.
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