Customer Experience Design Customers Online Experience Touchpoint 
Lumoa
NOVEMBER 10, 2021
The relationship between businesses and their customers is changing. As companies increasingly pivot towards providing online interactions, it’s essential for your business to keep the customer experience in mind. You can accomplish this feat by focusing on your customer experience design.
Qualtrics
OCTOBER 10, 2019
Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints.
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