This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Customer Expectations Remove Infographics Remove Virtual Agent Related Topics
Chatbots Customer relationships Customer Centricity Contact Center Customer Journeys Loyalty Consumers Communication Interaction Technology More Related Topics >
article thumbnail

2019 in Review: Conversational AI and Customer Experience Trends

Interactions

DECEMBER 18, 2019

AI and Agents: Better Together. Many failed to live up to customer expectations. Customers expected the same level of maturity, personalization, and depth from chatbots as interacting with a live agent. See our infographic to learn more about the advancements in technology over the past years. .

Trends 62
Trends Customer Experience Chatbots Contact Center 62
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 134,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter Facebook
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024