Customer Connectedness Customer Experience Professionals Customer Insights Employee Engagement 
Experience Matters
MAY 12, 2015
Companies have also achieved the best scores we’ve seen for two of our four core competencies, Employee Engagement and Customer Connectedness. Sixty-three percent of large organizations have a senior executive in charge of their customer experience efforts.
Experience Matters
DECEMBER 15, 2015
As you can see in our video Driving CX Transformation , customer-centric culture requires mastering four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Speech Analytics Piloting.
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