ShepHyken

APRIL 28, 2024

This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. Loyalty and self-service round out the four.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

Comm100

NOVEMBER 13, 2022

With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. The next benefit of chatbots that we’ll look at is the excellent return on investment. Alternatively, if support volumes rise, more agents aren’t needed to manage this increase.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Magellan Solutions

NOVEMBER 29, 2018

If there is a partnership that can hugely benefit banks, partnering with a customer service call center is one of the best decisions that can allow them to receive a higher return on investment. Despite the presence of self-service channels available online, the majority of bank clients still prefer human help.

Call Center 45

Call Center Banking Customer Service Return on Investment 45