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5 Top Customer Service Articles For the Week of November 14, 2016

ShepHyken

NOVEMBER 14, 2016

Where Customer Service is Failing: Top Priorities For Your Contact Center [Research] by Sharpen. Sharpen) Customer service research: people are less patient; need their omni channel inquiries solved quickly. My Comment: Here is some interesting info on customer support. They want channel guidance.

Omni-Channel 48
Omni-Channel Customer Service Trends Contact Center 48
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5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

JUNE 24, 2019

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. Numbers one, two and four are non-negotiable.

Customer Service 115
Customer Service Poor Customer Service Tips Hotels 115
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