ShepHyken

SEPTEMBER 5, 2023

I’m talking about a result that does three things: The customer’s problem, issue or question is resolved or answered. Happiness leads to confidence It’s the second point of this answer that is most important, and it is where some companies fail. It’s about fixing the customer, which means restoring confidence.

Customer Service 83

Customer Service Customer Service Training Customers Interaction 83

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Moment of Magic #1: Since it was lunch time, Sarah thought she might have to leave a message or wait on hold, but was pleasantly surprised that the manager was available to talk right away.

Customer Confidence 63

Customer Confidence Customer Service Training Course Customer Service 63

ShepHyken

JUNE 28, 2017

Jason Bradshaw, the Director of Customer Experience, shared his vision about Volkswagen Australia being recognized and known for their amazing customer service. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. How can thinking small propel you to greatness?

Customer Service Training 98

Customer Service Training Meeting Customer Service Interaction 98