article thumbnail

7 Proven Solutions to Address Customer Service Gaps

CSM Magazine

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.

article thumbnail

Lose the Customer’s Confidence and You Lose the Customer

CSM Magazine

Following a poor customer service experience with his bank, Shep Hyken discusses the importance of customer confidence. Once the customer service representative came on the call, Cindy briefly described the problem. Shattered customer confidence. But what is the big cost?

Banking 63