ShepHyken

APRIL 12, 2017

Once the customer service representative came on the call, Cindy briefly described the problem. Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. The frustration began with fifteen minutes of hold time. But what is the big cost?

Banking 97

Banking Customer Service Representative Customer Confidence Customer Service Training 97

ShepHyken

MARCH 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.

Wait Times 108

Wait Times Customer Service Training Customers Customer Service 108

ShepHyken

SEPTEMBER 7, 2016

Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. For example, getting transferred from one customer service representative to the next and having to repeat the issue. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Representative 48

Customer Service Representative Customer Service Training Customers Customer Service 48