Adjusting your CX program to deal with COVID-19
Qualtrics
MARCH 19, 2020
To support your organization in navigating these changing times, you will need to adjust your XM efforts. Instead, you’ll need to reprioritize your efforts to align with the changing needs of the organization. Take a hiatus on metrics. How do we handle changes to COVID-19 relative to metrics, reporting, and compensation?
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