SurveySensum

MARCH 14, 2024

After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business. And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. What Are Customer Satisfaction Surveys?

Customer Satisfaction 52

Customer Satisfaction Survey Effort Score Banking 52

Pointillist

JUNE 7, 2021

Pointillist surveyed over 1,150 CX, marketing, analytics and customer care professionals from various industries across the world to identify best practices, approaches, benchmarks and tactics used by top performing organizations. High performers are more effective at integrating and taking action on their cross-channel customer data.

Measurement 71

Measurement Survey Customer Journeys Management 71

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. It’s almost by touchpoint, it sounds like, right? I love that.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52

SurveySparrow

DECEMBER 22, 2019

The only answer is to regularly get feedback from your customers. #2 2 Helps measure customer satisfaction: Customer satisfaction is directly proportional to many things including higher revenue, lower customer churn, increased profit, better market share, and so on. Change them into your brand advocates.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85