CX Journey
FEBRUARY 27, 2019
Here's what happens and why the work is never done: Expectations change. What delights customers today may not delight tomorrow. It's important to always keep your pulse on changing customer needs. ?Customers Customers change. Customer needs, desires, and expectations change.
CX Journey
FEBRUARY 27, 2019
Here's what happens and why the work is never done: Expectations change. What delights customers today may not delight tomorrow. It's important to always keep your pulse on changing customer needs. ?Customers Customers change. Customer needs, desires, and expectations change.
Kustomer
SEPTEMBER 3, 2020
The organizations that have been able to deliver on customer expectations during this pandemic are the ones surviving and thriving, while others that have failed to build digital transformation may be struggling. He mentions the question is, “How do we drive meaningful change inside of complex organizations?”
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