Bringing Your #VoC Program up to 2020 Standards
CX Journey
SEPTEMBER 27, 2017
Yes, even customer listening programs become stale and must be updated. You've made changes to the experience that you want to measure and track; there are emerging trends in the industry and with customer needs; customers change, and new customers come into the fold; and you're offering new products and services.
114 
Let's personalize your content