Customer Change Customer Insights Loyalty Wait Times 
Kustomer
SEPTEMBER 3, 2020
Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. Or our wait time, or maybe it’s different metrics that people have.
Qualtrics
FEBRUARY 21, 2020
To understand the current state of customer experience more broadly, the Qualtrics XM Institute (XMI) conducted a large-scale consumer benchmark study that asked 10,000 U.S. We examined the quality of CX within each of the industries, as well as how customer experience affects various aspects of brand loyalty.
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