Customer Change Customer Expectations ROI Self Service 
Pointillist
JUNE 7, 2021
This heavily impacts their capacity to analyze omnichannel journeys and engage with customers in a relevant way, limiting their ability to effectively measure and optimize CX. Quantifying ROI Remains the Top CX Challenge. “ Ian Golding CEO and Founder Customer Experience Consultancy Ltd.
Integrity Solutions
SEPTEMBER 28, 2023
To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. Customers want empathy.
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