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Accelerating the Customer Experience post-COVID

Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. When the world is quickly changing, companies need to be able to respond to these changes in realtime, or get left behind.

Customer Experience 236
Customer Experience Social Media Video Analytics 236
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Reducing Churn: ROI-Focused SaaS Strategies for Customer Success

Totango

FEBRUARY 5, 2019

Reducing churn in this customer-centered subscription economy means placing the customer at the center of everything you do. It’s about proactive customer success , not reactive customer service. ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement.

ROI 76
ROI Customer Success Strategy Effort Score 76
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