Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. However, customers say that most companies fall short when it comes to meeting their expectations.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. Why it’s important to have an integration strategy.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. Why it’s important to have an integration strategy.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

Totango

FEBRUARY 5, 2019

Reducing churn in this customer-centered subscription economy means placing the customer at the center of everything you do. It’s about proactive customer success , not reactive customer service. ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement.

ROI 76

ROI Customer Success Strategy Effort Score 76