Totango

NOVEMBER 27, 2023

It’s important to spend time analyzing your data to understand why your customers are making certain choices and determine what elements of the health score are most important to retaining and growing your customer base. However, a customer’s health score is constantly shifting.

Customer Success 104

Customer Success Effort Score Touchpoint Customers 104

Kitewheel

AUGUST 14, 2020

Customers will provide useful insights into their customer experience, which can help you make decisions about your customer experience in the future. For example, surveys are a great way to measure your net promoter score. Customer surveys can also be a tool to measure your customer satisfaction score.

Net Promoter Score 52

Net Promoter Score Customer Experience Effort Score Social Media 52

Chattermill

MAY 12, 2019

Through these interviews, Michelli came away with a set of fundamental principles, such as the importance of understanding the customers’ changing expectations, developing a training program centered around CX and a consistent experience across hotels, and empowering employees. Made in America by Sam Walton. The Ultimate Question 2.0

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Totango

FEBRUARY 5, 2019

It’s about proactive customer success , not reactive customer service. ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. That information is then turned into customer solutions that create an ongoing revenue source across the entire customer journey.

ROI 76

ROI Customer Success Strategy Effort Score 76