The Customer Process: The Five Thing You Need To Know Now
Esteban Kolsky
APRIL 7, 2015
Recently, Esteban Kolsky, Brian Vellmure and Krissy Espindola were summarized in a white paper from NICE based on their roundtable discussion on The Customer Journey: The Five Things You Need To Know Now. No, I’m not planning to dismantle it. As Simon corrected me, the length of these cycles is still decades. Summing it Up.
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