BlueOcean

FEBRUARY 7, 2019

It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already knocking them back in Canada.) Those metrics were born in an era when customer service was a race, where whoever got to the finish line first (i.e. One Metric to Rule Them All. But where do we start?

Metrics 219

Metrics Customer Care Measurement Contact Center 219

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Kristen Hayer.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Wootric CX Blog

MAY 12, 2020

But the real power comes from additional segmentation by metrics that are important to your business. One of our SaaS customers has two unique user types — restaurant owners and the wait staff. Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. Is NPS the only metric you need?

Net Promoter Score 98

Net Promoter Score NPS Effort Score Feedback 98