Customer Centricity Customer Philosophy Interaction Leadership 
Maz Iqbal
JULY 28, 2014
Susan Scott, Fierce Leadership. If insanity is doing the same stuff over and over and expecting a different result then it occurs to me that many of us who are working on the Customer stuff can be labelled insane. Relationship is not merely the sum of a series of interactions. Relationships do not reside in CRM databases.
transcosmos Information Systems
MAY 18, 2015
Developing your customer service across known platforms such as front line, back office, IT, etcetera, can only take you so far, because if ultimately the company culture is not customer-centric, then sooner or later your company will fall short in. It is the atmosphere where your customer service team works in.
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