SurveySparrow

JANUARY 7, 2021

Before the crisis, most SMBs weren’t much aware of the term called employee experience and its impact on customer engagement. Building an engaged customer base requires internal effort. It makes the customer experience pleasurable and convenient. Now customers fully depend on digital platforms.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Myra Golden is the founder of Myra Golden Seminars, LLC. Show podcast and a regular contributor to Forbes. Myra Golden.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Myra Golden is the founder of Myra Golden Seminars, LLC. Show podcast and a regular contributor to Forbes. Myra Golden.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bold360

DECEMBER 1, 2016

“The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM! CRMs are under-utilized for customer retention. Very few companies actually extend the pipe to include critical customer care steps such as “CHECK-IN” or “ISSUE RESOLUTION”.

Software 40

Software Customer Experience Company CRM 40