2021 Predictions for Conversational AI and Customer Experience Automation
Interactions
JANUARY 7, 2021
In fact , a study in the early days of the pandemic, showed that even in a short timeframe, consumers’ acceptance of AI was changing as they grew more comfortable with this technology in areas like customer service, healthcare, self-driving cars, and grocery stores. . Prediction 2: Demand for effective, always on customer care.
Let's personalize your content