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Free Webinar: Designing A Customer Service Strategy That Thrives in 2022

CSM Magazine

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Access exclusive insights & discussion from customer-centric leaders: Jeff Shah, VP Customer Service, The New York Times.

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Webinar: Discover the Most Influential Customer Service Technology for Immediate Impact

CSM Magazine

Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies. The incredible line-up of senior executive speakers includes: Vice President Customer Care, Showtime Networks. Vice President Customer Experience, HealthNet.

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HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™

Team HGS

HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™. Our HGS Poll 2, “How soon will you implement robots in your CX strategy?” got to the very heart of why this webinar was so popular—as 43% of our attendees responded with “Want to learn more, undecided.”

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What is Personalized Customer Service?

Kustomer

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must.

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Jump into Proactive Social Customer Service

Clarabridge

Customer experience expert Blake Morgan recently published an article on Forbes.com called “ Two Examples Of Proactive Social Customer Service.” In the piece, she writes about Tesco and Brooks Brothers, two brands with mature social customer care programs. But what if you are new to social customer care?

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Jump into Proactive Social Customer Service

Clarabridge

Customer experience expert Blake Morgan recently published an article on Forbes.com called “ Two Examples Of Proactive Social Customer Service.” In the piece, she writes about Tesco and Brooks Brothers, two brands with mature social customer care programs. But what if you are new to social customer care?

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10 Sure shot ways to Deliver Good Customer Service

SurveySparrow

Your customers, no matter what their account size is, will be more than happy if the product/service they purchased from you is in line with their expectations. If you look at it objectively, that is all the average customer cares about. Why do you need a Good Customer Service Strategy?