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How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40
article thumbnail

How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40
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Affordable Customer Service E-Learning

Myra Golden

We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Small companies that want to instantly improve the customer experience.

article thumbnail

Affordable Customer Service E-Learning

Myra Golden

We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Small companies that want to instantly improve the customer experience.